Returns & Exchanges
What is your returns policy?
We get it — sometimes a pair just isn’t quite right. If that happens, you can organise a return or exchange within 30 days of delivery using our online returns portal here.Exchanges are completely free, whether you need a different size, colour, or s
Can I return worn footwear?
We ask that shoes are returned in new condition — unworn, undamaged, and in their original packaging. Once shoes have been worn outside or show visible signs of wear, we’re unable to accept them for return or exchange.If you’ve only tried them on ind
How do I start a return or exchange?
Starting a return or exchange is simple. Visit our returns portal here and follow the prompts. You’ll just need your order number and the email address used at checkout.Choose whether you’d like to exchange your pair for another size, colour or style
Who pays for return postage?
If you’re exchanging your shoes, it’s on us. We’ll cover the cost of sending your new pair and the return postage for the original ones.If you’d rather request a refund, return postage will need to be covered by the sender, and a small processing fee
Can I return items bought on promotion or sale?
Yes, you can return or exchange items purchased during a promotion or sale, as long as they meet our standard return conditions — unworn, undamaged, and in their original packaging.The only exception is any item marked Final Sale, which means it isn’