Our team at Sécra is here to help with anything you need — from sizing and fit advice to order updates or care tips.The easiest way to get in touch is through our chat function, which connects you directly with our team during business hours. You can

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" style="font-family: Inter; color: rgb(18, 16, 15);">Our team at S&#xE9;cra is here to help with anything you need &#x2014; from sizing and fit advice to order updates or care tips.<br><br>The easiest way to get in touch is through our chat function, which connects you directly with our team during business hours. You can also email us at <a href="mailto:support@secrashoes.com.au"><strong>support@secrashoes.com.au</strong></a> and we&#x2019;ll respond as quickly as possible, usually within 24 hours.<br><br>We&#x2019;re available most days and always do our best to keep things smooth, friendly and easy to resolve.</span></p>

How do I contact customer care?

We’re a small team that genuinely cares, so every message is read and replied to by a real person from the Sécra Care Team. We do our best to respond quickly, usually within 24 hours and often sooner.If it takes a little longer, it’s only because we’

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1" style="font-family: Inter; color: rgb(18, 16, 15);">We&#x2019;re a small team that genuinely cares, so every message is read and replied to by a real person from the S&#xE9;cra Care Team. We do our best to respond quickly, usually within 24 hours and often sooner.<br><br>If it takes a little longer, it&#x2019;s only because we&#x2019;re giving someone else the same care and attention we&#x2019;ll soon give you. Either way, you&#x2019;ll always hear back from us.</span></p>

When will I hear back from you?

Sécra Shoes AU

Contact & Support

Why does arch support matter?

What happens if my feet don’t have enough support?

How can supportive shoes help with comfort beyond my feet?

The Arch Advantage

How do I choose my size?

Do you make half sizes?

Will Sécra fit wide or narrow feet?

How does Sécra sizing compare to Archies?

Are Sécra shoes good for flat feet or high arches?

Will my shoes stretch with wear?

Sizing & Fit

How do I place an order?

Can I change or cancel my order?

Where is my order confirmation?

What payment methods do you accept?

Orders & Payments

When will my order be dispatched?

How long does delivery take?

Do you offer express shipping?

Where do you ship from?

Do you ship internationally?

How do I track my order?

Shipping & Delivery

What is your returns policy?

Can I return worn footwear?

How do I start a return or exchange?

Who pays for return postage?

Can I return items bought on promotion or sale?

Returns & Exchanges

What is your 30-day Comfort Guarantee?

How do I claim under the 6-month warranty?

What does the warranty cover?

What proof do I need for a warranty claim?

Warranty & Comfort Guarantee

How should I care for my leather Sécra shoes?

Will my shoes stretch or soften over time?

Can I order a replacement strap?

How should I store my shoes?

Are your materials sustainable or ethically sourced?

Product Care & Materials

Do you offer discount codes?

How do I apply a discount code?

Promotions