Sécra Shoes AU

We want you to love your Sécra shoes — truly! That’s why every purchase is covered by our 30-Day Comfort Guarantee. If your pair doesn’t feel quite right, you can request a totally free exchange within 30 days of delivery for a different size or colo

What is your 30-day Comfort Guarantee?

Warranty & Comfort Guarantee

Why does arch support matter?

What happens if my feet don’t have enough support?

How can supportive shoes help with comfort beyond my feet?

The Arch Advantage

How do I choose my size?

Do you make half sizes?

Will Sécra fit wide or narrow feet?

How does Sécra sizing compare to Archies?

Are Sécra shoes good for flat feet or high arches?

Will my shoes stretch with wear?

Sizing & Fit

How do I place an order?

Can I change or cancel my order?

Where is my order confirmation?

What payment methods do you accept?

Orders & Payments

When will my order be dispatched?

How long does delivery take?

Do you offer express shipping?

Where do you ship from?

Do you ship internationally?

How do I track my order?

Shipping & Delivery

What is your returns policy?

Can I return worn footwear?

How do I start a return or exchange?

Who pays for return postage?

Can I return items bought on promotion or sale?

Returns & Exchanges

How do I claim under the 6-month warranty?

What does the warranty cover?

What proof do I need for a warranty claim?

How should I care for my leather Sécra shoes?

Will my shoes stretch or soften over time?

Can I order a replacement strap?

How should I store my shoes?

Are your materials sustainable or ethically sourced?

Product Care & Materials

Do you offer discount codes?

How do I apply a discount code?

Promotions

How do I contact customer care?

When will I hear back from you?

Contact & Support

What is your 30-day Comfort Guarantee?Updated 2 months ago